Verona, Wis.-based EHR vendor Epic ingrains a set of values in its staff, a former Epic employee wrote in a blog post.
The anonymous author of the blog, titled "Life After Epic" with the web address FiredFromEpic.blogspot.com, originally set out to help other former and soon-to-be-former Epic employees live their best lives during the noncompete year or years following their employment at the EHR giant.
Though the blog's author admits their posts are often cynical reflections on the company, Epic's principles offer insights into its business model. And they play out in employees' everyday interactions with customers — in fact, the founder of HealthcareScene.com noted, "If you've dealt with Epic, you've no doubt seen a lot of them in action."
Here are the company's 13 guiding principles, which, according to Life After Epic's author, are plastered all over campus.
1. Do not go public.
2. Do not be acquired.
3. Expectations = reality.
4. Keep commitments.
5. Be frugal.
6. Have standards. Don't do deals.
7. Create innovative and helpful products.
8. Have fun with customers.
9. Follow processes. Find root causes. Fix processes.
10. Don't take on debt for operations, no matter how good the deal.
11. Focus on competency. Do not tolerate mediocrity.
12. Teach philosophy and culture.
13. If you disagree, dissent. Once decided, support.
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