Pharmacies or big-box stores? Which type of healthcare disruptor Americans prefer

The majority of Americans favor retail pharmacies over big-box stores for nonemergency medical care, a new report from health IT company Wolters Kluwer found.

Seventy-nine percent of people said they trust their local pharmacy for healthcare more than a large retailer such as Walmart or Target, according to the survey of 1,017 adults conducted in March 2023. Four out of five said they would probably never visit a department store for care.

This is good news for disruptors such as CVS Health and Walgreens, which are both adding physicians and other primary care providers at a rapid pace. Eighty-three percent of the respondents in the May 17 report, however, said they would still go to a traditional physician's office for their annual physical, while 54 percent would go there for childhood vaccinations.

Copyright © 2025 Becker's Healthcare. All Rights Reserved. Privacy Policy. Cookie Policy. Linking and Reprinting Policy.


You can unsubscribe from these communications at any time. For more information, please review our Privacy Policy
.
 

Articles We Think You'll Like