CMS has issued two requests for information on Consumer Assessment of Healthcare Providers and Systems surveys for outpatient surgery and hospice care in the Federal Register.
CMS is seeking information to guide the design and development of a survey measuring patient experiences and patient-reported outcomes at HOSD and ASCs and a survey measuring family member and friend experiences with hospice care. The surveys support HHS' National Quality Strategy goal of better care and its priorities of ensuring each person and family are engaged as partners in their care and promoting effective communication and coordination of care. The ultimate purpose of the surveys is to help patients make informed choices about healthcare providers and improve the quality of care.
CMS plans to submit the new surveys to the Agency for Healthcare Research and Quality for recognition as a Consumer Assessment of Healthcare Providers and Systems survey.
Survey for HOSDs and ASCs
For the survey on patients' experience in HOSD and ASCs, CMS is seeking information on the following:
• Relevant topic areas, such as communication between patients and healthcare providers.
• Publicly available surveys, survey questions and measures assessing the patient experience and/or level of patient satisfaction with experience in HOSDs/ASCs as well as patient-reported outcomes from surgeries or other procedures.
CMS is particularly interested in topic areas, surveys, questions and measures that address identification of gaps in quality care in outpatient surgical departments, surgical care coordination and identification and assessment of patient-reported outcomes, such as pain, nausea and vomiting.
Survey for hospice care
The survey for hospice care will measure the experience of family members and close friends of patients who died in hospice care because hospice care patients are "not the best source of information for the entire trajectory of hospice care, and […] many hospice patients are very ill and unable to answer survey questions," according to CMS' request for information.
CMS is seeking information on relevant topic areas, such as pain management, and publicly available instruments and measures. CMS is particularly interested in surveys and measures that address the quality of care from the family member and friend's perspective and instruments that track changes over time, according to the request for information.
Information regarding both surveys is due to CMS by March 26.
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CMS is seeking information to guide the design and development of a survey measuring patient experiences and patient-reported outcomes at HOSD and ASCs and a survey measuring family member and friend experiences with hospice care. The surveys support HHS' National Quality Strategy goal of better care and its priorities of ensuring each person and family are engaged as partners in their care and promoting effective communication and coordination of care. The ultimate purpose of the surveys is to help patients make informed choices about healthcare providers and improve the quality of care.
CMS plans to submit the new surveys to the Agency for Healthcare Research and Quality for recognition as a Consumer Assessment of Healthcare Providers and Systems survey.
Survey for HOSDs and ASCs
For the survey on patients' experience in HOSD and ASCs, CMS is seeking information on the following:
• Relevant topic areas, such as communication between patients and healthcare providers.
• Publicly available surveys, survey questions and measures assessing the patient experience and/or level of patient satisfaction with experience in HOSDs/ASCs as well as patient-reported outcomes from surgeries or other procedures.
CMS is particularly interested in topic areas, surveys, questions and measures that address identification of gaps in quality care in outpatient surgical departments, surgical care coordination and identification and assessment of patient-reported outcomes, such as pain, nausea and vomiting.
Survey for hospice care
The survey for hospice care will measure the experience of family members and close friends of patients who died in hospice care because hospice care patients are "not the best source of information for the entire trajectory of hospice care, and […] many hospice patients are very ill and unable to answer survey questions," according to CMS' request for information.
CMS is seeking information on relevant topic areas, such as pain management, and publicly available instruments and measures. CMS is particularly interested in surveys and measures that address the quality of care from the family member and friend's perspective and instruments that track changes over time, according to the request for information.
Information regarding both surveys is due to CMS by March 26.
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