Survey: Patient Satisfaction at Two-Decade High

Patient satisfaction is at a two-decade high, according to a report from the American Consumer Satisfaction Index.  

Each year, the ACSI surveys roughly 70,000 consumers about products and services across 10 economic sectors, including healthcare.


Consumer satisfaction with the healthcare sector as a whole increased 1.9 percent this year to an ACSI score of 80, the highest in nearly 20 years of measurement. Outpatient services received the highest satisfaction score (83), and emergency services received the lowest score (70).

More Articles on Patient Satisfaction:

Responding to Physician Rating Sites With Transparent Patient Satisfaction Data
University of Utah Health Care's 5-Pronged Approach to Patient Satisfaction
Study: Healthcare Reviews, Ratings Increasingly Impact Hospitals' Bottom Lines