A study conducted by Healthcare Research & Analytics suggests hospitals are primarily concerned with their performance under the patient experience of care measures under healthcare reform's value-based purchasing program.
HRA sought to explore hospital perceptions and individual actions planned or taken in response to the healthcare reform law. Results from the study also showed respondents believe that patient satisfaction is subjective and often outside of the control of the hospital, despite hard measures to monitor and enhance quality performance.
Further, more than half of surveyed hospitalists contend that gauging patient satisfaction on a national basis reflects an unfair benchmark due to the inherent differences in patient populations across different geographies. Directors of pharmacy and hospital administrators interviewed share a similar perspective.
HRA sought to explore hospital perceptions and individual actions planned or taken in response to the healthcare reform law. Results from the study also showed respondents believe that patient satisfaction is subjective and often outside of the control of the hospital, despite hard measures to monitor and enhance quality performance.
Further, more than half of surveyed hospitalists contend that gauging patient satisfaction on a national basis reflects an unfair benchmark due to the inherent differences in patient populations across different geographies. Directors of pharmacy and hospital administrators interviewed share a similar perspective.
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