Physicians adjust their behaviors that are deemed "unsafe" after being confronted by a peer, according to a study in The Joint Commission Journal on Quality and Patient Safety.
The Center for Professional and Patient Advocacy at Vanderbilt University Medical Center in Nashville, Tenn., designed a peer messenger process to improve the behavior of physicians identified by unsolicited patient complaints as performing unsafe and dissatisfying behavior.
Read the full story on the peer messenger program in Becker's ASC Review.