Today's quality improvement tip comes from Robert Lloyd, the Institute for Healthcare Improvement's executive director of performance improvement from an IHI blog post.
"Your organization will only make meaningful and sustainable quality improvements when people at every level feel a shared desire to make processes and outcomes better every day in, in bold and even imperceptible ways," says Dr. Lloyd.
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According to Dr. Lloyd, quality improvement starts on an individual level. Organizations with true dedications to quality understand that quality has a foundation in the the little things. "Instead of saying, 'I'm the Administrator,' or 'I'm in HR,' or 'I'm in the finance department,' [someone who embodies quality] understands that it’s these little moment-to-moment interactions that, once accumulated, become the overall quality of what we do. Quality is personal — and it begins with you," he says.
Access the full blog post on quality improvement on IHI's website.
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