Symptoms of burnout, such as emotional exhaustion and loss of fulfillment, can spread through a healthcare organization like a virus. However, hospitals can use the same social networking science responsible for the spread of these negative feelings to promote positive emotions, according to a new Press Ganey report titled "Burnout and Resilience: A Framework for Data Analysis and a Positive Path Forward."
The report offers an in-depth framework for how healthcare organizations can identify and deconstruct the forces affecting clinicians' susceptibility to burnout.
"Understanding the embedded norms, behaviors and practices that influence individuals' vulnerability or resilience in the face of stress, their confidence that the work they're doing has meaning, and the support they feel from colleagues and the organization can help leaders nurture a culture that optimizes all of these," Press Ganey wrote.
The report centers on four main strategies to help leaders curb burnout:
1. Deconstruct burnout into actionable component parts
2. Understand the interdependencies across these components
3. Measure the clinician experience with respect to each of these attributes
4. Design interventions that enhance caregivers' resilience and reduce their vulnerability to burnout
To download the full report, click here.