The Pennsylvania College of Health Sciences in Lancaster will host the Patient Experience Leaders Immersion this fall, a week-long program designed to equip leaders to build a strong culture around patient, family and staff experience.
The program is suitable for leaders from hospitals, physician groups, health insurers and outpatient clinics. Topics covered will include:
- Exceptional experience cultural cultivation
- Enterprisewide experience strategy aligned with operations
- Innovative problem solving
- Co-creating experience designed methods
- Inspired internal communications
"There is no industry in greater need of thoughtful leadership focusing on delighting those who need attentive care," said Diane Stover Hopkins, the program's founder and a certified experience economy expert. "In addition to unprecedented levels of patient satisfaction, transparency and financial risk, the creation of experiences that anticipate patient needs, enhance safety, comfort and clarity is the right thing to do."
The event will run Sept. 11-15. Find more information on the Patient Experience Leaders Immersion here.