Adding a surgical nurse liaison to a hospital perioperative team can increase not only patient and family satisfaction, but staff satisfaction as well, according to a report published in AORN Journal.
A community hospital on the East Coast added a surgical nurse liaison to its staff after noticing patient survey scores were falling in the areas of communication and calming fears. The new team member is responsible for managing the waiting area, facilitating interaction between physicians and patients' families and helping with family visits to the perianesthesia unit, according to the report.
After adding a surgical nurse liaison, the hospital's patient satisfaction surveys showed increases, and hospital staff members also reported being happy with the new position.
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