For the first time, Massachusetts is asking thousands of Medicaid recipients about their care experiences during medical appointments, according to The Boston Globe.
Starting in January, state health officials will ask nearly 250,000 low-income and disabled patients questions such as whether they or their children were able to get appointments when needed, whether physicians and office staff communicated respectfully and whether mental healthcare improved their ability to work or attend school.
The results will provide state officials with insight into how well Medicaid providers care for patients and allow the state to direct higher payments to better performers.
State officials aim to make the 2019 "patient experience" survey results public in early next year.