The Cleveland Clinic rose to one of the top-performing hospitals in patient satisfaction through a dedicated effort to improve patient experience, according to an article in Harvard Business Review.
The success of the Cleveland Clinic offers four lessons for other hospitals aiming to improve patient satisfaction, according to the report:
1. Educate and train all employees in patient satisfaction, including administrators, janitors and other non-clinical staff.
2. Conduct in-house patient satisfaction surveys and actively solicit patient input.
3. Have a dedicated administrator (and budget) to address the issue.
4. Communicate with prospective patients to set realistic expectations of what to expect while in the hospital.
Survey: Personal Skills May Outweigh Medical Skills for Patient Satisfaction
Survey: Billing Impacts Patients' Opinion of Overall Quality of Care
The success of the Cleveland Clinic offers four lessons for other hospitals aiming to improve patient satisfaction, according to the report:
1. Educate and train all employees in patient satisfaction, including administrators, janitors and other non-clinical staff.
2. Conduct in-house patient satisfaction surveys and actively solicit patient input.
3. Have a dedicated administrator (and budget) to address the issue.
4. Communicate with prospective patients to set realistic expectations of what to expect while in the hospital.
More Articles on Patient Satisfaction:
5 ASC Leaders on How They Improve the Patient ExperienceSurvey: Personal Skills May Outweigh Medical Skills for Patient Satisfaction
Survey: Billing Impacts Patients' Opinion of Overall Quality of Care