The Agency for Healthcare Research and Quality has posted new comparative results for the CAHPS Clinician & Group Survey.
Comparative results are presented for both the 12-month adult and visit adult versions of the CG-CAHPS survey. The 12-month adult survey asks patients to report on their experiences over the last 12 months, while the visit adult survey asks patients to report on their experiences with providers and office staff at their most recent visit to a physician's office.
The comparative results include top box scores, which display the percent of survey respondents who chose the most positive response option for measures, ratings and individual question items. For instance, for the most recent physician visit, 70 percent of respondents reported getting an appointment for check-up or routine care as soon as needed, while 46 percent of respondents reported being seen within 15 minutes of appointment time.
Overall, top box scores for the most recent physician visit showed patients rated line items under "Getting Timely Appointments, Care, and Information" lowest, while line items under "How Well Doctors Communicate With Patients" and "Helpful, Courteous, and Respectful Office Staff" were rated in the 84-94 percent range.
To view the CG-CAHPS survey in full, click here.
Comparative results are presented for both the 12-month adult and visit adult versions of the CG-CAHPS survey. The 12-month adult survey asks patients to report on their experiences over the last 12 months, while the visit adult survey asks patients to report on their experiences with providers and office staff at their most recent visit to a physician's office.
The comparative results include top box scores, which display the percent of survey respondents who chose the most positive response option for measures, ratings and individual question items. For instance, for the most recent physician visit, 70 percent of respondents reported getting an appointment for check-up or routine care as soon as needed, while 46 percent of respondents reported being seen within 15 minutes of appointment time.
Overall, top box scores for the most recent physician visit showed patients rated line items under "Getting Timely Appointments, Care, and Information" lowest, while line items under "How Well Doctors Communicate With Patients" and "Helpful, Courteous, and Respectful Office Staff" were rated in the 84-94 percent range.
To view the CG-CAHPS survey in full, click here.
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