AHA Urges CMS to Rethink New Ambulatory Patient Experience Survey

The American Hospital Association sent a letter to CMS urging it to reconsider developing a new patient experience survey for hospital outpatient surgical departments and ambulatory surgery centers.

CMS issued a request for information regarding patient experience surveys for HOSDs and ASCs in January. In response, AHA wrote that adding a new survey to the Consumer Assessment of Healthcare Providers and Systems program would create confusion for patients, duplicate existing surveys and increase survey administration burden. The Clinician/Group CAHPS and the Surgical CAHPS surveys already address many issues relevant to HOSD and ASC patient experience, according to the AHA.


AHA made several recommendations to CMS:

•    Develop a short list of supplemental survey questions targeting facility-level issues for HOSDs and ASCs into an existing CAHPS survey instead of creating an entirely new survey.
•    Allow lower-cost survey administration options, such as emailed or Web-based surveys.
•    Reassess how scores are adjusted for severity of patient illness.

More Articles on Patient Experience:

CMS to Develop Patient Experience Surveys for Outpatient Surgery, Hospice Care
6 Mistakes Hospitals Make in Patient Satisfaction Efforts

10 Questions to Assess Patient Satisfaction

Copyright © 2024 Becker's Healthcare. All Rights Reserved. Privacy Policy. Cookie Policy. Linking and Reprinting Policy.

 

Featured Whitepapers

Featured Webinars