The American Hospital Association sent a letter to CMS urging it to reconsider developing a new patient experience survey for hospital outpatient surgical departments and ambulatory surgery centers.
CMS issued a request for information regarding patient experience surveys for HOSDs and ASCs in January. In response, AHA wrote that adding a new survey to the Consumer Assessment of Healthcare Providers and Systems program would create confusion for patients, duplicate existing surveys and increase survey administration burden. The Clinician/Group CAHPS and the Surgical CAHPS surveys already address many issues relevant to HOSD and ASC patient experience, according to the AHA.
AHA made several recommendations to CMS:
• Develop a short list of supplemental survey questions targeting facility-level issues for HOSDs and ASCs into an existing CAHPS survey instead of creating an entirely new survey.
• Allow lower-cost survey administration options, such as emailed or Web-based surveys.
• Reassess how scores are adjusted for severity of patient illness.
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CMS issued a request for information regarding patient experience surveys for HOSDs and ASCs in January. In response, AHA wrote that adding a new survey to the Consumer Assessment of Healthcare Providers and Systems program would create confusion for patients, duplicate existing surveys and increase survey administration burden. The Clinician/Group CAHPS and the Surgical CAHPS surveys already address many issues relevant to HOSD and ASC patient experience, according to the AHA.
AHA made several recommendations to CMS:
• Develop a short list of supplemental survey questions targeting facility-level issues for HOSDs and ASCs into an existing CAHPS survey instead of creating an entirely new survey.
• Allow lower-cost survey administration options, such as emailed or Web-based surveys.
• Reassess how scores are adjusted for severity of patient illness.
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