Here are six stories and studies on patient satisfaction from Becker’s Hospital Review over the past three weeks, starting with the most recent.
1. Ninety-seven percent of patients report being frustrated by primary care office wait times, according to a survey administered by Software Advice.
2. Looking at patients as customers can help improve patient satisfaction. Forbes offers four lessons on customer service as they pertain to patients.
3. Researchers found a correlation between patient satisfaction and colorectal cancer survival rate, according to a study published in the Journal of Healthcare Quality.
4. A study in the Journal of Healthcare Quality reports patient satisfaction increased when visiting hour restrictions were eliminated.
5. After implementing a patient text messaging communication system, 95 percent of patients rated their satisfaction at seven or above on a scale of one to ten, according to John Misa, MD, chief of primary care at Minneapolis-based Park Nicollet Health Services.
6. A simple introduction by a healthcare provider can improve patient satisfaction, according to an article in the Journal of Hospital Medicine.
More Articles on Quality Care:
Patients at Swedish Medical Center-First Hill Exposed to Improperly Sterilized Equipment
14 Recent Quality Findings
4 Lessons in Patient Satisfaction Through Customer Service