Hospitals should follow best practices to improve communication with nurses, which is a key measure of patient experience under the value-based purchasing program, according to a Press Ganey report.
"The Rising Tide Measure: Communication With Nurses" shows that up to 15 percent of hospitals' VBP incentive payments may be affected by the communication with nurses dimension of the Hospital Consumer Assessment of Health Care Providers and Systems survey. The report shares six best practices associated with high performance on the communication with nurses dimension:
• Conducting consistent and purposeful hourly rounding
• Bedside shift reporting
• Using scripts
• Calling patients post-discharge
• Hiring nursing candidates who exhibit strong interpersonal skills
• Providing service skills training with periodic reinforcement
Implementing and maintaining these best practices requires training and tools, ongoing commitment by the organization, a culture of individual responsibility and accountability and progress measurement, according to the report.
Report: Nurse Communication May Affect 15% of VBP Payments
4 Steps to Move From "Good" to "Great" Patient Experience
"The Rising Tide Measure: Communication With Nurses" shows that up to 15 percent of hospitals' VBP incentive payments may be affected by the communication with nurses dimension of the Hospital Consumer Assessment of Health Care Providers and Systems survey. The report shares six best practices associated with high performance on the communication with nurses dimension:
• Conducting consistent and purposeful hourly rounding
• Bedside shift reporting
• Using scripts
• Calling patients post-discharge
• Hiring nursing candidates who exhibit strong interpersonal skills
• Providing service skills training with periodic reinforcement
Implementing and maintaining these best practices requires training and tools, ongoing commitment by the organization, a culture of individual responsibility and accountability and progress measurement, according to the report.
More Articles on Patient Experience:
Study Examines How To Identify Physicians at High Risk for ComplaintsReport: Nurse Communication May Affect 15% of VBP Payments
4 Steps to Move From "Good" to "Great" Patient Experience