Four out of five Americans will likely switch providers if they are not completely satisfied with their care, according to a report released Monday by the patient communications solutions provider West.
For the report, entitled "Prioritizing the Patient Experience," researchers surveyed more than 1,000 adult healthcare consumers to gather insights into the patient experience.
Here are the top five ways providers can improve the patient experience, as reported by patients.
1. Shortening wait times — 50 percent.
2. Knowing the cost of treatment prior to receiving care — 49 percent
3. Ensuring patients aren't rushed during visits — 47 percent
4. Demonstrating high levels of illness-specific expertise — 44 percent
5. Making appointment scheduling easier — 41 percent
To read the full report, click here.
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