Improving communication between patients and healthcare staff is the No. 1 factor in improving patient experience, according to more than 80 percent of healthcare quality leaders surveyed in an online poll conducted by ASQ.
More than 250 survey participants also ranked the three most important factors to improving patient experience, reducing costs and increasing profitability for healthcare organizations, listed below.
- Strong leaders who prioritize patient-centeredness among staff and promote an organized system in which patients know what to expect and when — 67 percent
- Prioritizing patient experience and service delivery as equal to financial and clinical performance measures — 60 percent
- Making treatment across the entire continuum of care easy to access (via accountable care organizations, etc.) — 52 percent
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