Leaders from 11 healthcare institutions share how their organizations have increased patient engagement by implementing 10 strategies to reduce costs and improve quality in a commentary in Health Affairs.
The commentary is a follow-up to a previous article the authors wrote, "A CEO Checklist for High-Value Health Care," in which they provided 10 key strategies to reduce waste and improve outcomes in healthcare. These strategies have helped the organizations improve patient engagement. The authors categorize the changes that led to increased patient engagement into five areas:
1. Delivering evidence-based care
2. Developing team-based approaches and shared decision-making
3. Making care delivery more efficient
4. Providing care in new ways
5. Targeting care to patient and community needs
The authors are leaders of 11 top healthcare organizations:
• Delos M. Cosgrove, MD, is president and CEO of Cleveland Clinic.
• Michael Fisher is president and CEO of Cincinnati Children's Hospital Medical Center.
• Patricia Gabow, MD, is the former CEO of the Denver Health and Hospital Authority and a professor of medicine at the University of Colorado School of Medicine in Aurora.
• Gary Gottlieb, MD, is president and CEO of Partners HealthCare in Boston.
• George C. Halvorson is chair and CEO of Kaiser Permanente in Oakland, Calif.
• Brent C. James, MD, is chief quality officer and executive director of Intermountain Healthcare's Institute for Health Care Delivery Research in Salt Lake City.
• Gary S. Kaplan, MD, is chair and CEO of the Virginia Mason Health System in Seattle.
• Jonathan B. Perlin, MD, PhD, is president of clinical and physician services and CMO of the Hospital Corporation of America in Nashville, Tenn.
• Robert Petzel, MD, is under secretary for health at the Department of Veterans Affairs in Washington, D.C.
• Glenn D. Steele, MD, PhD, is president and CEO of Geisinger Health System in Danville, Pa.
• John S. Toussaint, MD, is CEO of the ThedaCare Center for Healthcare Value and CEO emeritus of ThedaCare in Appleton, Wis.
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The commentary is a follow-up to a previous article the authors wrote, "A CEO Checklist for High-Value Health Care," in which they provided 10 key strategies to reduce waste and improve outcomes in healthcare. These strategies have helped the organizations improve patient engagement. The authors categorize the changes that led to increased patient engagement into five areas:
1. Delivering evidence-based care
2. Developing team-based approaches and shared decision-making
3. Making care delivery more efficient
4. Providing care in new ways
5. Targeting care to patient and community needs
The authors are leaders of 11 top healthcare organizations:
• Delos M. Cosgrove, MD, is president and CEO of Cleveland Clinic.
• Michael Fisher is president and CEO of Cincinnati Children's Hospital Medical Center.
• Patricia Gabow, MD, is the former CEO of the Denver Health and Hospital Authority and a professor of medicine at the University of Colorado School of Medicine in Aurora.
• Gary Gottlieb, MD, is president and CEO of Partners HealthCare in Boston.
• George C. Halvorson is chair and CEO of Kaiser Permanente in Oakland, Calif.
• Brent C. James, MD, is chief quality officer and executive director of Intermountain Healthcare's Institute for Health Care Delivery Research in Salt Lake City.
• Gary S. Kaplan, MD, is chair and CEO of the Virginia Mason Health System in Seattle.
• Jonathan B. Perlin, MD, PhD, is president of clinical and physician services and CMO of the Hospital Corporation of America in Nashville, Tenn.
• Robert Petzel, MD, is under secretary for health at the Department of Veterans Affairs in Washington, D.C.
• Glenn D. Steele, MD, PhD, is president and CEO of Geisinger Health System in Danville, Pa.
• John S. Toussaint, MD, is CEO of the ThedaCare Center for Healthcare Value and CEO emeritus of ThedaCare in Appleton, Wis.
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AHA Report: Patient Engagement is Key to Triple Aim of Health Reform