Kaiser Health News has compiled a list of nearly 300 regional hospital markets ranked for patient satisfaction. KHN relied on 10 metrics used by CMS for its Hospital Compare website as well as geographic boundaries developed by the Dartmouth Atlas of Health Care to create these rankings.
Here are the 10 regional hospital markets with the lowest average patient satisfaction rates, based on the average of the 10 metrics mentioned above:
1. Manhattan, N.Y. — 58.84 percent
2. Takoma Park, Md. — 59.75 percent
3. Bronx, N.Y. — 59.75 percent
4. Chicago — 61.25 percent
5. Newark, N.J. — 62.11 percent
6. Fort Myers, Fla. — 62.7 percent
7. Paterson N.J. — 62.75 percent
8. East Long Island, N.Y. — 62.85 percent
9. Ocala, Fla. — 62.88 percent
10. Chico, Calif. — 62.88 percent
Here are the 10 regional hospital markets with the lowest average patient satisfaction rates, based on the average of the 10 metrics mentioned above:
1. Manhattan, N.Y. — 58.84 percent
2. Takoma Park, Md. — 59.75 percent
3. Bronx, N.Y. — 59.75 percent
4. Chicago — 61.25 percent
5. Newark, N.J. — 62.11 percent
6. Fort Myers, Fla. — 62.7 percent
7. Paterson N.J. — 62.75 percent
8. East Long Island, N.Y. — 62.85 percent
9. Ocala, Fla. — 62.88 percent
10. Chico, Calif. — 62.88 percent