A breast cancer patient at Savannah, Ga.-based Memorial Health said hospital staff neglected to clean her room and didn't provide basic supplies like toilet paper, reports NBC affiliate WSAV.
Shawne Jones, who recently had COVID-19, has been staying at the hospital to undergo chemotherapy for breast cancer.
Pictures Ms. Jones shared with WSAV show dirty floors and a broken hospital bed in her room. Staff at Memorial Health have ignored Ms. Jones' requests to clean the floors in her room and bathroom, she told WSAV.
"You would think they'd be extra careful because of coronavirus and different things like that … you're not getting that kind of care here," Ms. Jones told WSAV.
The station reports that housekeeping eventually came to clean Jones' room and apologized for the delay.
"It's clear we have fallen short when it comes to environmental services," a spokesperson for Memorial Health told Becker's. "We know how serious this is and are working throughout the facility to ensure our standards are met."
The hospital said it terminated the contract with the cleaning company involved in this incident, and that a new vendor started this week. Memorial Health's standard is to ensure all patient rooms are cleaned and stocked daily, according to the spokesperson.
Memorial Health is also in the process of upgrading its facilities and has already spent over $240 million on the effort, the spokesperson said.