As healthcare continues its shift to pay-for-performance, the patient becomes the most important asset in healthcare. But, how do hospitals make sure the patient is completely satisfied?
In a recent blog post on its reSOURCEs website, HealthTrust focuses in on three key areas that hospitals can utilize as a vehicle for success.
- Embrace Technology
Social media is a great way for hospitals and health systems to interact with patients and allow another opportunity for patients to have their questions and concerns addressed.
- Improve Communication
Patient satisfaction can easily decrease due to a bad interaction with a hospital staff member. From physicians to nurses, all staff members should take care to make their patients feel heard and understood.
- Ensure Cleanliness
Andy Gill, director of contracting and purchased services at HealthTrust, notes in the blog, "The cleanliness and appearance of the hospital has a tremendous effect on patient satisfaction scores." However, the blog notes that it's not just about clean sheets and floors. It is important that environmental services also provide patients with positive itneractions.
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