Whitepapers & E-Books
The following whitepapers and e-books have been made available to readers of Becker's Hospital Review. Click on a category below to see the whitepapers and e-books available on that topic.
- ASC/Spine - click here to download all.
- Payer - click here to download all.
- Process Improvement - click here to download all.
- Health IT - click here to download all.
- Finance - click here to download all.
- Clinical - click here to download all.
- Dental - click here to download all.
In less than a year, Atlas Healthcare Partners — one of the nation’s fastest growing ASC management companies — has been able to significantly free up capacity for existing revenue cycle staff. This has led to measurable financial and productivity gains, and improved satisfaction for patients and staff.
This case study delves into how the company leveraged workforce automation and analytics solutions to solve long standing inefficiencies facing many revenue cycle teams.
Key learning points:
- Using technology to create additional capacity for existing staff
- Optimizing tasks across the RCM cycle, from pre-registration to back-office building
- 4 major areas of improvement when revenue cycle automation is done right
It's time to work smarter, not harder. That means revenue cycle leaders need to find new ways to do more with less.
This white paper explores how to streamline processes with intelligent automation, simplify cross-training and onboarding, and cut down on outdated manual processes.
Learnings include:
- Specific benefits of automation in rev cycle
- How to create an intelligent automation strategy
- How to decide which tasks to automate first
Based on increasing revenue cycle work and a shortage of skilled workers, it is impossible to hire enough people or ask current employees to work harder.
It’s time to work smarter, not harder. What does working smarter in the revenue cycle mean? It means finding innovative ways to do more with less.
Download for best practices on:
- Developing a smarter revenue cycle and administrative strategy
- Cutting down on outdated manual processes
- Streamlining existing processes with intelligent automation
In this research-based guide, you'll learn the critical challenges and strategies for developing a modern data platform that can effectively integrate, manage and utilize real-time data for better healthcare outcomes.
Key learning points include:
- The significance of embracing platform thinking to overcome fragmented healthcare data systems and the importance of real-time data integration for actionable insights
- Strategies for achieving seamless data integration and overcoming the technical challenges associated with real-time data ingestion, interoperability and integration of both clinical and nonclinical data sources
- The key role of DataOps in monitoring and ensuring the quality, security and compliance of healthcare data
This white paper explores current trends and forecasts future developments in healthcare data analytics and interoperability aims for EHRs. Embracing these trends will be key for healthcare organizations striving to stay at the forefront of innovation, quality care and compliance.
Learning points:
- Achieve a more efficient, accurate and member-focused system
- Improve data quality to positively affect member care and outcomes
- Modernize quality measurement systems
This guide can help hospital leaders and executives supplement or accelerate their work on professional well-being at the operational level.
What makes this guide special:
- Builds upon existing research and resources from organizations who have made strides to address healthcare worker burnout.
- Includes six evidence-informed actions with useful background information and tools to fully equip leaders to make improvements.
- Real-world tested in six hospitals across the United States.
TeamHealth worked around these challenges by implementing a hospital medicine productivity program that raised productivity by 7.7% while increasing early discharges and lowering readmission rates. This case study outlines their strategy.
Download the case study to learn:
- Key takeaways for implementing a productivity program that doesn't overburden physicians
- How to use data to boost productivity and maximize revenue
- A robust set of tactics for leaders to draw from
For the first time since the start of the pandemic, employee engagement is on the upswing, according to Press Ganey's analysis of data from 2.2 million U.S. healthcare workers. However, retention remains a key challenge for healthcare organizations, especially among nursing roles.
This white paper offers a state of the union on the healthcare workforce in 2024, highlighting key trends and strategies organizations can use to boost employee retention and experience.
Key learnings:
- Employee engagement trends, segmented by role
- Key turnover trends and how to mitigate flight risks
- The key drivers of employee retention and engagement
Integrating and scaling much-needed behavioral health services is a challenge, especially when rural communities or high-acuity patients are involved. This white paper details potential roadblocks and offers a path forward for hospitals to create a financially sustainable program.
You will learn:
- How health systems are approaching integrated behavioral health care
- The current challenges facing health systems and potential solutions
- Best practices for delivering true behavioral health integration
To provide the best possible care and optimize health outcomes for patients served, understand how to enable your staff with continuous learning opportunities and strengthen your culture of learning.
In this white paper you will learn:
- What a learning organization looks like
- The 5 disciplines of a learning organization
- How to create and sustain a learning organization
This guide explores the features and advantages of internal agencies and internal float pools and presents case studies demonstrating how clients have executed and achieved favorable outcomes with these solutions.
Health systems that implement internal agencies or internal float pools achieve outcomes including:
- Proactive management of staffing needs
- Increased flexibility to serve areas of highest demand
- Improved fill rates
- Reduced contingent labor spend and overall labor costs
- Improved employee retention
Bon Secours Mercy Health, a 48-hospital system based in Cincinnati, solved the problem of manual data entry through a new integration with their EHR. This whitepaper outlines how the system improved efficiency, regulatory compliance, and patient and provider satisfaction through the new program.
You will learn:
- Potential barriers to language services compliance
- How to eliminate manual data entry and free up time for providers
- How Bon Secours cut report generation time by 50% while dramatically improving data quality
The new 2024 Survey of Hospital Nurse Leaders delves into the workforce management tools and technologies CNOs and other nurse leaders are implementing and where they're seeing the most success in addressing key issues including shortages and scheduling problems.
Key findings:
Three top challenges nurse leaders are facing
How burnout is affecting nurse leaders
The three most useful workforce management and support tools
In this white paper, you'll see results from a front-line nurse career report, which highlights survey findings from 500 active clinicians across 164 health systems and their needs, preferences and views on how leaders can build the future of nursing across generations.
You will learn:
Top preferences for achieving a healthy workforce and higher retention rates
Nurses' desires related to scheduling and travel/rotational programs
Key recommendations for supporting flexibility
In this industry report, you'll learn more about where AI technology can be applied in executive recruiting, its potential benefits to talent management and its limitations.
Download to read more about:
- The facets and current state of AI in the healthcare market
- Use cases for AI in executive recruiting (e.g., drafting core documents, building candidate panels and evaluations, talent insights etc.)
- Concerns about this budding technology
With labor expenses accounting for 50% of hospital costs, tackling these workforce issues is essential to getting labor costs under control. To navigate this complex landscape, healthcare decision-makers must have a future-ready workforce strategy.
In this white paper, you will learn how a flexible workforce model can help healthcare facilities cut down on labor costs and achieve financial sustainability.
Key learning points:
- Introduce a solution that can empower healthcare facilities to effectively address workforce challenges.
- Learn how to leverage a flexible workforce model to enable elastic provisioning effectively.
- Explore the benefits of implementing a flexible workforce platform to ensure your workforce strategy is future-ready.
This white paper details how comprehensive services offered by medical equipment distributors can help health systems contain costs and improve efficiency.
You’ll learn:
- How medical equipment distribution services can help improve staff retention, efficiency, and cost containment.
- What to look for when choosing a medical equipment distributor.
- How systems like NewYork-Presbyterian and PeaceHealth profited from services offered by a medical equipment distributor.
Key learnings:
Building a flexible workforce to fill shifts at a lower cost than contingent labor
The importance of a multigenerational staffing model
Reducing agency staffing from 25% to 8% of total clinical workforce
Real-world clinical and financial results Mercy has achieved
As the demand for nurses is growing steadily, exacerbated by an estimated 640,000 nurse retirements between 2020 and 2030. Nurses are also facing increasingly difficult working environments that are taking a toll on their emotional health, spurring some to leave the profession entirely. Health systems adapting to these headwinds with technology are emerging as leaders in nurse retention, growing access to care, with a focus on the bottom line.
We compiled 10 must-read articles featuring insights from industry leaders that demonstrate the current state of the healthcare supply chain and the types of strategies hospitals and health systems are embracing to strengthen their organizations.
The stories examine:
- Key factors driving challenges across the medical supply chain
- Strategies leading hospitals and health systems are employing to safeguard their supply chains from a range of disruptions
- How technology fits into supply chain strategies
Dive into this whitepaper and learn more about the three purchased services key trends for 2024:
- Addressing Workforce Challenges
- Leveraging “AI” for Contract Management
- Advancing Supplier Diversity
This doesn't just make for a dangerous work environment for healthcare workers — it also instills fear in patients and worsens public perception of the healthcare industry at a time when public trust is already falling. In a 2022 survey, 40% of respondents said they didn't feel safe entering a hospital or medical facility. To combat this and keep employees safe, healthcare leaders need a strong game plan.
Download this whitepaper to learn:
- How workplace violence is affecting staff and patients
- Data on the state of hospital safety today
- 3 proven strategies for better protecting your patients, staff and overall healthcare campus
Combining data analytics, workforce strategy, and recruitment into a technology-forward, total talent solution, AMN Healthcare prescriptively identified Temple Health’s staffing needs and created a foundation of data guidance and utilization to reallocate and balance their workforce.
Download the whitepaper to learn how Temple Health:
- Maintained a steady 92% fill rate
- Reduced employee turnover by 4.1%
- Achieved a total cost savings of $12,250,000 as of 2023
In this e-book, you'll learn how organizations are applying technology that gives providers, nurses and staff more control over their time through self-scheduling, as well as the benefits of putting the schedule at the center of a workforce management strategy.
Download for insights on:
- The importance of scheduling in managing healthcare staff, including ways to enhance operational efficiency and reduce labor costs
- Strategies for balancing workloads, reducing burnout and creating a more positive work environment, leading to improved patient care
- How a unified, schedule-centric approach can streamline healthcare workforce management and provide actionable insights and holistic visibility
In the following eBook, you'll learn about successful initiatives at a variety of leading providers including Pittsburgh-based Allegheny Health Network, Jacksonville, Fla.-based Baptist Health and Nashville, Tenn.-based Ardent Health. Each of these organizations has leveraged an education partnership to achieve positive results that aim to benefit both employees and patients.
Participants will learn:
- How healthcare organizations are leveraging education to address industry change and challenges.
- How to leverage education benefits as a framework for a healthy workplace strategy.
- How leveraging education can help recruit, retain, and upskill not only healthcare employees, but employees across the entire organization.
How are the most successful hospital and health system marketing teams navigating this challenge? This guide, developed by seasoned health system and hospital marketing experts, provides direction on how to overcome some of the most common challenges today's marketing teams are up against.
Learning points:
- How data and tech improve targeting and optimize campaign performance
- Best practices to optimize your marketing team's strategy and shifting priorities
- Questions to ask martech health care marketing vendors and agencies
Read the case study to learn how using EngageCare self-service technology to transition administrative and financial tasks to patients helped Wayne improve patient safety, reduce no-shows and increase staff efficiency.
Download a copy of the case study to learn how Wayne:
- Reduced denials 80 percent
- Decreased no-shows and cancellations, saving revenue
- Reallocated staff and eliminated need to fill 5 vacant positions
At the Becker's Supply Chain Leadership Virtual Forum, six healthcare supply chain experts discussed their systems' supply chain transformation efforts and shared how supply chains can become a strategic asset when bolstered by the power of data, standardization and process efficiency. This report offers seven takeaways from the discussion.
Key learnings:
- How labor challenges are affecting supply chain teams
- Top priorities for healthcare supply chain leaders in 2022
- The key to successful supply chain transformations
Results include:
- A coordinated experience across conditions for people living with both diabetes and hypertension Multiyear impact on clinical diabetes measures, including reduced HbA1c levels and a fewer hypoglycemic readings
- Measurable impact on systolic and diastolic blood pressure rates among those with uncontrolled hypertension
- Reduced spending incurred through medical care, emergency room visits and pharmacy costs associated with managing chronic conditions, resulting in a positive ROI
Learn how eight organizations across the country have used technology and collaboration to achieve the following:
- 61 percent reduction in opioid prescriptions
- 32 percent reduction in opioid deaths
- 50 percent decrease in emergency department visits for patients with high utilization patterns
- $34 million in cost savings
This downloadable whitepaper will cover:
- Four proven strategies for addressing the opioid epidemic on an organizational and community level
- Statewide efforts to reduce opioid prescribing and use, including implementation of seven best practices for prescription opioids
- How collaboration helped achieve measurable results outside opioids — including decreased ED visits and significant cost savings
By now, healthcare leaders are familiar with AI's potential to alleviate documentation burden, lighten clinicians' cognitive load and streamline operations overall, but only 6% of organizations currently have a generative AI strategy in place.
Many leaders have been overwhelmed by how quickly the technology has burst into the public consciousness and the hype surrounding it. Hospital leaders need clarity on generative AI’s risks and use cases if they’re to create a successful strategy, and apply the technology safely and effectively.
In this guide, we look beyond the hype to explore five key areas every healthcare organization should consider when developing an AI strategy and assessing potential vendors’ solutions.
Key learning points:
- Criteria to look for in a vendor to ensure their solutions fit daily practices in healthcare
- Crafting a responsible approach to AI
- How to prioritize solutions that can be deployed effectively in real-world environments
Transforming the Cerner patient intake and registration process is not just an option, it’s a necessity.
63% of patients say their provider’s digital tools have not met their expectations and 41% of patients have switched providers due to a poor digital experience.
This guide provides a detailed look at the strategies other organizations use to deliver exceptional digital experiences with Cerner.
Why this guide?
- Innovate with confidence: Learn from a comprehensive analysis of successful Cerner-based digital transformations in patient engagement, distilled into actionable insights.
- Drive efficiency and enhance satisfaction: Uncover secrets to reducing administrative burdens while significantly improving patient and staff satisfaction.
- Stay ahead of the competition: From using AI and automation to integrating patient feedback loops, discover the approaches leading Cerner-based healthcare organizations are taking and the results they’re driving.
But there are significant challenges to tackle in order to get there, especially surrounding data ingestion, model training and validation. This white paper shares how healthcare organizations are deriving useful insights from complex imaging data.
Key learning points:
- Potential use cases for medical imaging AI
- How to build reliable, scalable solutions for managing complex data
- How analysis-ready data repositories promote rapid AI development
With over 100,000 procedure codes from three different coding systems currently in use, having consistent and complete mappings is critically important. This white paper details the best way to get the most out of your coding data.
You will learn:
- What service line groupers are available in the market today
- The types of coding systems
- How better grouping can help your system harness growth opportunities, target consumers and conduct market planning
This guide provides six actionable strategies that enhance patient access, communication and readiness based on insights from more than 700 million data points collected across 650 healthcare organizations like Fairview Health Services (Minneapolis) and UW Medicine (Seattle). It also covers improvement opportunities for critical areas such as self-scheduling, rescheduling, response rates, care follow-up and referral outreach.
Download to learn how to:
- Implement user-friendly, self-scheduling options that significantly improve patient access to care and reduce administrative workload
- Simplify the rescheduling process and use direct communication methods like SMS to greatly increase patient engagement and reduce no-shows
- Gather and act on real-time patient feedback to be able to improve patient satisfaction and enhance the overall healthcare experience
Becker's spoke with leaders from Salt Lake City-based Intermountain Health and Ottawa (Ontario) Hospital about how they're using a one-stop-shop data infrastructure to quickly get answers and action items for critical operational, research and innovation-related questions. This whitepaper offers a summary of the discussion.
Key learnings:
- The advantages of a comprehensive, real-time synthetic data platform
- Real-world case studies from Intermountain and Ottawa Hospital
But how prepared is your organization to harness its full potential?
Discover the roadmap to not just surviving but thriving in the age of AI.
- Combining insights gleaned from leaders at dozens of health systems with the experience of deploying AI to thousands of care sites, this guide covers:
- Why AI’s moment in healthcare is now
- 10 essential elements for building and deploying an enterprise-wide AI strategy
- How to ensure your AI efforts remain aligned with your business strategy
This research-based guide demonstrates how embracing hybrid care and asynchronous telehealth can help to solve healthcare's greatest challenges — like provider burnout, delayed/avoided care, health equity and more — and outlines important use cases.
Download to access:
- The basics on asynchronous virtual care and how it reduces clinician burnout and administrative burden
- Opportunities for improving patient experience and acquisition, downstream revenue and greater access for rural and non-English-speaking populations
- The largest case study on this care modality from the COVID-19 pandemic
In this white paper, you'll learn four key components — which emerged from a roundtable discussion with hospital and health system CEOs and CFOs — to drive sustainable improvements with automation and ensure return on investment.
Download for more insights on:
- Trends in automation investments and complexity
- Opportunities for improvements in clinical quality, productivity + revenue integrity
- Four critical components of an effective automation strategy
In this white paper, top clinical leaders from Salt Lake City, UT-based Intermountain Health and Durham, NC-based Duke University Health System share how their systems are embracing new technologies to support nurses while improving operational efficiencies and the patient experience.
Key learnings:
- Why systems are increasingly investing in technology that aids nurses
- How AI technology can support multiple aspects of nurses' jobs and roles
- Key considerations for thoughtful technology implementations
- One of the most promising potential applications is streamlining important, but time-consuming, administrative responsibilities of health care workers. Health systems can benefit their staff and patients by focusing on AI adoption that enables clinicians and technicians to focus more time and energy on activities with the greatest impact on direct patient care.
- One of the top priorities evaluating the role AI in health care is scalability. With technology tools that effectively handle large volumes of data, health systems can increase efficiency for rapidly expanding areas of responsibility, such as tracking and managing large medical device inventories.
- The rapidly evolving capabilities of AI and growing number of software products emphasize the need for strong process governance, especially in fields such as clinical engineering which already engage with complex, critical technologies.
In this white paper, you'll learn how hospitals and health systems are leveraging a single technology platform to enhance patients' care experiences across all settings, as well as save costs, reduce burden and drive innovation.
See how this approach enables:
- Value across each step of the patient journey, from at home care to the patient room
- Improved daily workflows with apps and integrations
- Innovation with new technologies like artificial intelligence and more
Healthcare organizations are now ramping up efforts to consolidate scheduling and communication functions by reducing their vendor footprint. The result? Lower IT burden, lower costs and better clinical outcomes.
See why hospitals are turning to a single platform to make scheduling, communication, and patient care workflows easier. This paper covers:
- The key roadblocks organizations face when it comes to communication and technology
- How 1 standardized platform enhances clinical collaboration, scheduling and patient engagement
- Navigating seamless integration
Preparation efforts paid off for the University of Arkansas for Medical Sciences in Little Rock. The system saw an 187% increase in telemedicine activity after a severe weather event impacted local patients and providers. Through proactive communications, UAMS shifted all in-person patient visits to virtual, resulting in zero missed appointments during the period of severe weather.
Download this case study to learn:
- The role telemedicine plays in safeguarding health systems when disruptions happen
- The importance of proactive planning and communications in disaster management
- What capabilities and features providers should look for in telehealth tools
This white paper covers key insights from a recent advisory call where AI and health system leaders discussed the most important factors that must be considered when applying AI-powered tools to different areas of healthcare.
Learning points:
- Healthcare organizations are adopting AI to improve clinical and operational workstreams
- The set of key criteria organizations should keep in mind when evaluating potential AI partners
- C-suite leaders' thoughts on painting tools that will make real improvements
In this white paper, you'll learn how RPM, when implemented as part of a value-based care (VBC) approach, can effectively address obstacles to care and social determinants of health (SDoH).
Download to learn more about:
- The opportunities RPM and VBC offer federally qualified health centers (FQHCs), rural health centers (RHCs) and critical access hospitals (CAHs)
- The range of benefits (health, social, financial, organizational) that are possible for care providers and patients through the use of RPM and VBC models
- What healthcare policymakers and providers can do to promote wider adoption of telehealth and RPM services to better care for patients beyond in-person care settings
Demands on IT service desks in healthcare have grown immensely over the last five years. They're supporting higher volumes of applications, a constant stream of new technologies and myriad new devices that require IT maintenance. At the same time, the resources, headcount and budget provided to IT are constricting.
To better understand the challenges facing IT leaders, as well as the most promising solutions for addressing them, Becker’s Healthcare took a look at how the role of automation in optimizing IT operations and how, with the right platform, the benefits of IT service management (ITSM) modernization can span the enterprise.
Read this short report to learn:
- The types of solutions CIOs should look for to address IT challenges and alleviate resource strain
- Best practices to determine where AI has the most potential to transform operations and optimize efficiency
- How IT teams can leverage conversational AI to reduce service request burden
Health systems such as CommonSpirit and Novant Health are now tapping into predictive & prescriptive machine learning analytics to address these challenges. Using a new data-driven and strategic approach, these organizations are able to enhance block utilization, streamline scheduling processes, optimize resources like staff and robots, and accommodate varying surgical volumes to improve overall perioperative performance.
Download this case study booklet to learn how 100 health systems from across the country are using this strategy to optimize OR performance and achieve the following results:
- Perform 30-50 more cases per year
- Increase block utilization by up to 20%
- Increase robot utilization by 45%
- Increase case volume by 10% or more without opening additional rooms
- Generate 5-20x ROI based on contribution margin
It also demonstrates how adaptable data systems can support VBC by facilitating the delivery of higher-quality care, while mitigating the burden of soaring healthcare costs.
Key takeaways:
- Recent innovations in health data management are driving the evolution towards emerging models and frameworks for healthcare integration and delivery
- How AI can optimize and future-proof data by enhancing the accuracy and efficiency of healthcare processes
- The importance of choosing a trusted health-specific platform that focuses on data unification
In this white paper, you'll learn how to overcome common barriers in this area of care with strategies to lead, collaborate and invest in a new, proactive approach that better supports current mental health needs.
Download to gain a deeper understanding of:
- Cost of the mental health crisis in all areas of society
- Importance of aligning financial incentives
- Required investments for a new experience
- How healthcare stakeholders can take new action
It's not viable or realistic for healthcare organizations to tackle today's complex problems alone. This whitepaper report breaks down some of the top concerns from healthcare leaders today and details how the right partner can improve outcomes through greater access to person-centered care and reduce costs by accelerating the digitization and utilization of healthcare data.
You'll learn:
- The top four issues healthcare leaders are focusing on right now
- Strategies and outcomes from leading healthcare organizations
- What to look for in a strategic technology partner
This eGuide will help you understand:
- The key concepts behind ML and common applications
- How it’s becoming more useful to people at all levels of organizations
In this eBook from Keysight Technologies, you will discover
- How automation can improve workflow management to help physicians and patients alike
- How AI-driven test automation helps your EMR become more interoperable and user-friendly
- Six critical tasks that can be optimized with robotic process automation
- The importance of testing both on-site and wearable medical devices
Please fill out the form to download the eBook.
Health systems are grappling with increasing levels of uncompensated care as healthcare costs rise and insurance coverage remains inadequate for a significant portion of the population.
This whitepaper outlines key opportunities for organizations to maximize revenue recovery efforts while improving cash flow and operations.
Learn to adapt to rising costs with insights on:
- Understanding the current healthcare environment regarding rising costs, COVID-19 impacts and Medicaid redetermination
- Focusing on more than cost-cutting
- Auditing your current solutions and processes
Choosing the wrong tool could add work for your team and cost you more, or it could become “shelfware”—never being properly implemented at all.
Use this guide to help you make more informed and careful decisions when picking a solution so you don't fall for the hype.
Inside this whitepaper, you'll find:
- 3 foundational ideas that may transform the way you think about AI and modern tech
- A helpful set of questions to run through every time you're looking to introduce a new solution
- A key consideration when assessing if a tech tool will ultimately provide value
All automation is not created equal.
Some solutions are flawed. Some simply require extra expertise. But there is good news: The fixes exist. This eBook will give you tips on how to avoid four common mistakes technologies make while also exploring:
- Estimation rates and accuracy
- Common flaws in prior authorization
- Tips for proactive revenue monitoring
- A 6-step checklist for denials automation
Many health systems are turning to automation to tackle healthcare's thorniest issues, and denials are no exception. With the right solution, organizations can achieve a 72% reduction in their denial rate. This free eBook outlines four steps organizations can take to dramatically reduce denials, boost revenue, and lighten workload for overburdened employees.
You'll learn strategies to:
- Prevent front-end denials using data
- Optimize claim submission with speed and accuracy
- Respond to denials with data-driven intelligence
- Deliver a plan for long-term improvement
In this playbook, you'll gain insights into payer strategies and how providers can develop their own data-driven approaches to improve financial health — ensuring healthcare access and patient well-being remain at the forefront.
Key takeaways:
- Understand the current state of Medicare Advantage plans in payer strategies and implications on healthcare economics.
- Learn key steps that help to ensure fair provider reimbursements.
- Get tips to better manage payer relations and start a journey toward sustainable financial health.
In this white paper, you'll see actionable steps and expert insights on the support needed to effectively navigate these challenges.
You will learn:
- Strategies to mitigate the financial burden of intricate claim types
- The impact of various complex claim categories + practical methods for handling them
- Outsourcing support as an effective strategy
- Fundamental pathways to follow for financial success
- Tactical approaches to ensure ongoing compliance
- Proven methods to maximize reimbursement potential
Key learnings:
- How practice owners can best position themselves in the market with a strategic buyer or private equity (PE) platform
- The value that an investment banker-led marketed process brings vs a non-marketed process
- Strategies to maximize personal wealth for physician owners through pre-sale and post-sale wealth planning
This report uncovers findings from a survey of 200 employees responsible for staffing the revenue cycle function at provider organizations, demonstrating how chronic staff shortages of non-clinical staff affect the revenue cycle at their organization. Before the pandemic, the situation was concerning. Now, it's unsustainable.
Download the report to learn where there are opportunities to address top challenges and position your organization for long-term stability.
Sample findings:
- 96% of respondents indicated that payer reimbursements, patient collections -- or both -- were affected by staff shortages
- More than 8 out of 10 respondents say the patient experience is worse due to staffing shortages
- 92% of respondents say new staff members make errors that negatively affect claims
But there are different reasons for pursuing RCM partnerships and very different approaches to partnership. Which approach and partners are best for your organization?
Here are insights from new research conducted with the Health Management Academy:
- 4 key reasons health systems pursue RCM partnerships
- 2 primary approaches to RCM partnership, and the key differences between them
- Factors to consider when vetting and evaluating RCM partnerships
- Why so many leading health systems are considering enterprise RCM partnerships
The key takeaway: RCM partnerships are necessary but they're not all alike. Understand the differences to make the best RCM decision for your health system.
Consumers, on the one hand, need increased support to understand their bills and figure out how to pay them. On the other hand, patients with more skin in the game are becoming more demanding about the quality of their customer experience.
These changes necessitate a new patient payment model that focuses on delivering convenience and clear communication to patients, driving both quicker payments and increased patient satisfaction.
Download this whitepaper to learn:
- The current state of patient collections, with data
- How to help patients take charge of their new responsibility
- How to identify hidden coverage
- How to increase the likelihood of quick, easy payment
Download the e-book to learn more about how health leaders can ready their organization for growth with forward-thinking strategies that include:
- Meeting the consumer on their terms
- Adapting to new competition
- The growing role of strategic partnerships
- Mastering the new indicators of growth
- Tracking the spend of the health care dollar
We asked physician management and healthcare organization leaders to share their strategies for overcoming the considerable challenges of this altered landscape. They offer 10 strategies for using data and analytics to better manage capacity, coordinate care and optimize revenues, including:
- Tracking real-time practice COVID-19 volumes
- Managing productivity and modifying physician incentive compensation
- Capturing charges efficiently and accurately at the point of care
- Improving throughput across the continuum
The white paper features expert views from:
- Dennis Deruelle, MD – Executive Director of Hospital Medicine, American Physician Partners
- Andrea Funk, RN, MEd, CPHQ – Vice President of Integrated Acute Care Operations, US Acute Care Solutions
- Derick D. Perkins – Founder and Managing Partner, Metis Advisors LLC
Before the arrival of COVID-19, specific environmental trends were challenging the healthcare industry, such as acquisitions of smaller health systems by larger health systems, clinician shortages and burnout. These trends had already created an urgent demand for clinical communication platforms (CCP) that would work securely across growing networks of diverse care provider organizations. The arrival of COVID-19 has applied untold new pressures to already strained systems.
In this white paper, you will learn about:
- The impact and cost of COVID-19 on healthcare
- How clinical collaboration platforms improved communication during COVID-19
- Where you will see cost savings from leveraging clinical collaboration platforms
- What to look for in a clinical collaboration platform in order to achieve savings
- How clinical collaboration platforms can help your organization increase efficiency and achieve return on investment
Learn how, with TRIMEDX and a comprehensive clinical asset management strategy, Ascension identified and acted upon proactive opportunities that leveraged its medical equipment and amplified the positive impact the organization has on patients, staff, and communities.
Faced with these challenges, healthcare organizations must take a proactive approach leveraging historical data to develop predictive analytics to manage nurse onboarding and retention. This whitepaper shares how nurse leaders can apply a quality improvement methodology to streamline the onboarding process while addressing work-life balance concerns to successfully retain new nurses beyond their first few years of practice.
Key takeaways:
- 7 questions to consider when assessing your onboarding strategy
- 4 strategies to streamline new nurse onboarding
- The benefits of a centralized onboarding model
With safety and efficiency in mind, two Mayo Clinic physicians have reimagined the surgical gown to reduce instrument drops and improve instrument accessibility. One of the physicians recently caught up with Becker's to share how a simple change can help minimize contamination risks, procedural delays and enhance overall convenience and efficiency.
Download this brief summary to learn about:
- How a gown redesign can address key complexities in the delicate choreography of surgery
- Simplifying communication among OR staff
- The science behind "an extra hand" in resource-constrained environments
Under Mr. Desai's leadership, the Louisville, Ky.-based system is centralizing, automating and optimizing pharmacy operational, clinical and regulatory processes across nine hospitals and 450+ ambulatory care sites. This whitepaper details Baptist Health's success story so far, offering insights into tackling top challenges pharmacies are facing today — rising costs, drug and labor shortages, pricing/reimbursement complexities, and increasingly stringent regulations.
Download the whitepaper to learn how to:
- Gain real-time visibility into and control over drug products to optimize inventory, reduce costs, and minimize waste and expiry
- Free pharmacists from manual inventory management tasks and allow more time for patient care
- Centralize oversight of regulatory requirements to maintain safety and compliance
Specialty drugs account for more than half of drug spending. As employee benefit costs continue to cut into hospital margins, transitioning your outpatient pharmacy strategy to filling employees' specialty prescriptions in-house can generate significant savings — with the added benefit of improving patient satisfaction and care quality through expanded resources.
This whitepaper examines how a critical access hospital drove $300,000 in additional value from its employee benefit plan in one year and extended community care.
You'll learn:
- How to drive additional value in employee benefit plans
- New ways to capture specialty prescription volume in your outpatient pharmacy
- Real-world examples of challenges and successes
This white paper shares five key lessons from Michigan Medicine in Ann Arbor and Allina Health in Minneapolis, two systems that have built thriving hospital-at-home programs.
Key learning points:
- Important actions health systems have taken to plan for and stand up a hospital at home program
- Identify and overcome barriers related to launching a program
- Best practices and to grow and maintain a strong program
The Hackensack Meridian Neuroscience Institute at Hackensack University Medical Center became the first hospital in New Jersey to offer focused ultrasound treatment for tremor-dominant Parkinson's disease and essential tremor in June 2021. The team knew that to build a successful program, they would need to develop a marketing campaign that targeted patients as well as physicians.
Download the white paper to learn how they built brand awareness, surpassed their goal for cases in the first year and maximized the campaign's reach to potential patients.
However, organizations commonly struggle to find the right balance in these two areas. Organizations must maintain high operational maturity and a strong patient experience to strengthen patient loyalty and improve efficiency, build a positive reputation, and gain an edge over their competitors.
Download this e-book and see where your organization falls on the patient access maturity matrix.
Learning points:
- Common barriers to patient access and top areas of focus
- Ways for organizations to balance the patient experience and operations
- Steps to develop and execute a plan to improve patient access
Only 4% of U.S. residents feel consumer experiences have improved over the past year, according to a study by Customer Contact Week Digital. A staggering 57% feel they've gotten worse.
As competition in healthcare intensifies, hospitals and health systems can gain a competitive advantage by crafting an exceptional consumer experience. The trends detailed in this e-book reveal what consumers crave from digital experiences.
Learnings include:
- How to align the digital experience strategy with consumer needs.
- How to harness cutting-edge tools and other advanced consumer experience solutions.
- A breakdown of how AI is revolutionizing the consumer experience across industries.
Patients are frustrated by poor communication, hard-to-solve billing disputes and — when they are able to get an appointment — feeling rushed. As a result, more providers are innovating and exploring possibilities in elevated care models, including personalized primary care via concierge medicine or membership-based healthcare.
In these five must-reads, you'll learn about:
- New wellness models being embraced by health systems
- Innovation in primary care
- Why patient experience scores are on the decline
This interview with Ron Strachan, Healthcare CIO Advisor at Zoom shares what healthcare organizations — whether a provider, payer or life science company — need to build a modern, robust contact center.
Learning points:
- Why contact centers have gained renewed attention as a top priority
- How a cloud based, video enabled, contact center solution can expand patient engagement and satisfaction
- Ways the modern contact center can increase flexibility for physicians and potentially reduce burnout
Hospitals and health systems are increasingly embracing communication technology to enhance the patient experience, address labor shortages and foster better collaboration among clinicians. However, the implementation of such technology requires careful consideration to avoid compromising patient experience.
This white paper outlines strategic approaches for healthcare organizations to thoughtfully implement communication technology to help — not hurt — the patient experience.
Key learnings:
- The rise of hospital 'smart' rooms
- Virtual communication 'don'ts' that can hinder patient experience
- The benefits of an integrated virtual communication technology strategy
Learn more in our latest whitepaper where we will:
Review the ongoing challenges health systems face providing mental health care in the ED today.
Examine why post-discharge care is so vital for higher severity patients and how technology-enabled telehealth solutions can help ease the burden.
Explore how health systems can partner with technology-enabled telepsychiatry solutions to improve access, outcomes, and ED throughput
Discuss the latest clinical outcomes from Brightside Health’s technology-enabled telehealth solution.
This whitepaper details how LEAF reminders sent wirelessly from the wearable sensor to a display at the nurses’ station, have been shown to exceed turn protocols from the national average of 48% to a turn adherence rate of 98%. If each HAPI represents an average financial burden of $21,767, reducing the incidence of avoidable cases could save the average hospital hundreds of thousands or even millions of dollars each year.
In this paper, you'll access insights from a discussion with pharmacy leadership at IU Health and learn how they implemented a centralized service center (CSC) to improve hospital operations, clinical workflows, and patient and employee satisfaction.
You'll learn:
- How CSCs help with medication management and non-pharmacy supply chains
- IU Health's advice + best practices for other organizations planning to stand up a CSC
- Strategies for meeting established milestones and measuring success
In this insightful guide, Valerie Bandy, PharmD, MBA, BS, RPh, discusses CPSCs and dispels common misconceptions. Dr. Bandy highlights the broader benefits beyond cost reduction, including inventory optimization, staff redeployment and enhanced patient care.
Key takeaways:
- Identify the five CPSC myths that are top of mind for pharmacy supply chain leaders today.
- Recognize the importance of integrated pharmacy supply chain and warehouse management systems within CPSCs.
- Understand the strategic role of CPSCs in efficiently managing a wide range of services.
- Learn how CPSCs enable a sharper focus on critical operational and patient care requirements.
Key points that readers will learn include:
- The clinical and financial impact of alarm fatigue and these adverse patient conditions
- How continuous clinical surveillance is different from patient monitoring and alarm management and focuses on mitigating non-clinically actionable alerts and notifications
- Published results that hospitals have achieved with continuous clinical surveillance
In this must-read e-book, you'll find a collection of seven articles that paint a picture of today's current DSO and dental landscape, common challenges associated with growth, and how dental leaders are using technology for streamlined patient engagement and stronger finances.
Download to learn more about:
- The role of emerging artificial intelligence technology in dentistry
- Executives' tips for improving the patient experience
- What 60% of the largest DSOs are using to strengthen operations + their bottom line
However, emerging technology can reduce processing fees for practices while seamlessly integrating with most practice management system platforms. This white paper details how dental leaders can use dual payment processing as a substantial cost-saving solution for their practices.
Key learnings:
- Why concealed fees in dental practice payments surpass standard charges
- The nuances between dual pricing and cash discount or surcharge processing
- How software integration can enable seamless payment processing through your PMS while reducing interchange and other fees
This ebook offers a comprehensive guide on navigating the evolving dental landscape, including valuable insights from industry experts on enhancing patient experience, leveraging marketing for growth and adopting cutting-edge technologies. Readers will discover:
- How emerging technologies are transforming the patient experience
- Strategic marketing techniques to align operations and marketing for effective growth
- Effective management techniques to navigate change and foster a culture of continuous improvement
One multispecialty DSO with more than 180 locations was able to save about $3 million annually by executing a strategic procurement initiative that drove savings towards their bottom line and increased ordering efficiencies among their practices in the process. This was all done while maintaining physicians' and clinicians' autonomy regarding clinically sensitive items they have access to.
Download the case study below to learn how SourceClub helped this multispecialty DSO save millions and achieve success
Regardless of how you built the processes in your DSO, MSO, or Group, DentalRobot provides a custom-fit automation solution that matches your current context and vision for operations and growth. We understand each specialty and its journey. We impact your organization's outcomes by rapidly automating every process from insurance verification or EOB posting to Accelerated Patient Scheduling or Customized Treatment Plan Follow-Ups.