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How you stand can affect patients: Study
Clinician leaders might want to enourage their teams to meet hospitalized patients at their eye level, according to a meta-analysis published in the Journal of General Internal Medicine. -
Nurse workflow, Gen Z enter the patient experience spotlight
Patient experience measures are showing signs of rebounding after falling dramatically during the pandemic, and a few elements are entering the spotlight after having notable effects on hospital scores. -
Tennessee hospital launches 'no-wait ER' program
Nashville (Tenn.) General Hospital has launched a "no-wait ER" program that reduces the time patients wait to receive care to four or five minutes, wkrn.com reported July 8. -
Gen Z, millennials take center stage in patient experience
Healthcare organizations must prioritize the healthcare experience of Gen Z and millennial patients with "new intensity and rigor," Press Ganey wrote in a June 26 report. These generations have far less brand loyalty and significantly higher expectations for fast, convenient care compared to previous generations. -
How nurse rounding influences patient experience: 4 findings
The frequency of nurse rounding can significantly affect hospitals' patient experience performance, though preferences still vary by unit and patient type, according to a June 26 report from Press Ganey. -
9 specialties with highest, lowest patient experience scores
Cardiac surgery patients reported the highest patient experience scores of any specialty in 2023, according to a June 26 report from Press Ganey. -
10 best states for hospital patient experience
Hospitals in Nevada have the highest patient experience scores of any state, according to a June 26 report from Press Ganey. -
Consumer-Centric Patient Access: Insights from Top Providers
The future of healthcare is shifting towards consumerism, with patients expecting convenience and personalized experiences. -
Why Chase Self-pay When You Can Find and Bill Active Coverage With Help From Automated Eligibility Tools?
For years, healthcare providers have witnessed explosive growth in the number of patients who are self-pay or on high-deductible health plans (HDHP). Even for those who have commercial insurance, the patient share of healthcare financial responsibility is increasing. -
Dignity offers sensory kits for ED patients with autism
Dignity Health is now offering sensory kits for patients with autism spectrum disorder to use in its emergency departments across Southern California. -
Johns Hopkins takes primary care door to door
Baltimore-based Johns Hopkins School of Nursing is addressing community needs by taking primary care door to door, NPR reported June 11. -
Viewpoint: The 'fast food' model of healthcare
Healthcare has evolved from a fine-dining-like model to one that more closely resembles that of fast food; but fast-food medicine doesn't work, Mary Meyer, MD, an emergency physician and former director of emergency management for Oakland, Calif.-based Permanente Medical Group, wrote in an opinion piece posted June 2 on MedPage Today. -
Achieving the Quadruple Aim: Leveraging high-quality, rapid diagnostics
Timely and accurate diagnostic testing is important to improving health outcomes, reducing length of stay and minimizing costs. However, providers need to balance the benefits of testing with the risks of overtreatment and of focusing solely on individual patients. -
Digital Empowerment Boosts Patient Satisfaction, Improves Contact Center Performance
As a first line of defense for many patient inquiries, call center staff can make or break the patient experience. -
The telemedicine backgrounds patients prefer
A University of Michigan study found that on telemedicine calls, a physician's background impacts how the patient perceives the provider — with most patients preferring a physician office background. -
Some hospitals push upfront payments before electives
Some hospitals and surgery centers are requesting patients pay in advance for nonemergency procedures and are rescheduling surgeries when payment is not received beforehand, The Wall Street Journal reported May 9. -
Northwell crowns this hospital cooking competition champ
Tarrytown, N.Y.-based Phelps Hospital won Northwell Health's 13th annual Chef's Challenge. -
Patient experience on the upswing, Leapfrog data suggests
Patient experience measures are showing early signs of rebounding after falling dramatically amid the pandemic, according to an analysis from The Leapfrog Group. -
Tennessee solidifies hospital visitor rights
Tennessee Gov. Bill Lee signed a bill into law that outlines visitation rights for hospital patients, ABC affiliate WKRN reported April 29. -
Northwell cooking competition spices up patient menus
New Hyde Park, N.Y.-based Northwell Health is hosting its 13th annual cooking competition among its hospitals, where hospital chefs will present fine dining dishes to be assessed by a panel of judges.
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