-
New Cleveland Clinic program gives patients clothing at discharge
Cleveland Clinic's main campus launched a program that provides proper clothing to patients at discharge. -
6 ways hospitals are advancing patient experience in 2025
From hair care to room designs, systems are looking to improve patient experience in creative ways. -
Why this Indiana system invests in spiritual care
Some hospitals are beginning to embrace spiritual support programs for patients, but few go as deep as the Congregational Care Network at Indianapolis-based Indiana University Health System, NPR reported Jan. 14. -
Why hair care is a priority at this Kansas hospital
Lenexa-based University of Kansas Health System launched a new personalized haircare kit program for patients. -
Humanizing patient + staff experiences with tech: 4 leadership takeaways
In today's healthcare ecosystem, digital channels are increasingly the first point of contact for patients. Digital tools have also become integral to daily workflows for physicians and patient access staff. -
Integrated Behavioral Health: A Pathway to Better Patient Outcomes and Lower Costs
One in five U.S. adults experience a mental illness, yet more than half do not receive treatment. Improved models of care can increase access to high-quality care and the speed at which patients receive it. -
A new HCAHPS survey for a new year
As the calendar turns to 2025, the biggest changes are coming to the HCAHPS survey since the advent of the national patient experience measurement system in 2006. -
How biased language in handoffs affect patients
In clinical handoffs, biased language can hinder empathy and negatively affect clinicians' ability to recall patient health information, according to a study published Dec. 17 in JAMA. -
Children's Hospital Los Angeles uses VR to reduce pain: 5 notes
Children's Hospital Los Angeles is using virtual reality to improve patient experience during procedures and reduce medication used. Here are five things to know: -
Ensuring Patient Access Through Collaborative Teams
A Physician-Led Approach for Integrating NPs and PAs into High-Quality Care There is a recognized physician shortage across the United States – a situation that has only been exacerbated by post-pandemic attrition, broad economic challenges, Medicare reimbursement issues, and more. Even if there were enough physicians, their geographic distribution would likely not match patient demand. -
3 systems' most needle-moving PX initiatives in 2024
As competition increases and patient expectations change, hospitals are leaning on new — and reinvigorating old — methods to improve care experiences. -
Achieving Zero-Defect: Every Element of Healthcare Has a Role to Play
Care delivery is like an orchestra playing a symphony. One wrong note from a single musician can mar harmony, creating dissonance in its stead. -
Barnes-Jewish Hospital cuts patient sleep interruptions with nurse-led project
Nurse-led interventions led to better sleep experiences for inpatients at St. Louis-based Barnes-Jewish Hospital, according to a study published Dec. 4 in JAMA Network Open. -
Hartford HealthCare partners with American School for Deaf
Hartford (Conn.) HealthCare has partnered with the American School for the Deaf to improve the care experience for patients who are deaf and hard of hearing. -
Self-Scheduling in Healthcare: A Competitive Advantage for Patient Access
Self-scheduling has redefined patient access, moving beyond convenience to become a competitive advantage. It allows patients to book, reschedule, and manage appointments on their own terms, meeting the growing demand for flexibility in healthcare. In 2025, self-scheduling will merely be a baseline expectation, and organizations that implement it are better positioned to attract new patients, improve retention, and streamline operations. -
Medicare patients average 17 days a year on medical appointments
There is growing curiosity about the time-consuming nature of healthcare, with researchers more closely examining time spent in appointments as a so-called burden of treatment. -
Top 4 ways systems are improving patient experience
Systems are honing in on improving the patient experience by reducing complexity, enhancing personalizations and making patients feel valued throughout the care journey, the American Hospital Association said in a Nov. 12 article. -
AHA to CMS: Healthcare navigators are a valuable resource
The American Hospital Association expressed support for the use of healthcare navigators by hospitals and health systems to help patients find, access and understand financial assistance programs designed to pay for healthcare services, according to a Nov. 11 letter to CMS. -
Parental stress tied to perceived clinician miscommunication: 4 notes
A recent study found that high stress levels in parents of hospitalized children were linked to perceived miscommunication from clinicians. -
Powerfully simple diabetes management: 3 roundtable takeaways
Gone are the days of using single or periodic glucose readings to manage diabetes.
Page 1 of 50