North Bristol NHS Trust in the United Kingdom has seen an increase in productivity after implementing the Spok Healthcare Console solution. The solution helps the hospital facilitate emergency communications, improving response times.
"The IT Switchboard Service Team at North Bristol NHS Trust was moving to a new state-of-the-art facility, and we knew it was time for a more advanced contact centre solution," said Rhian Bidlake-Corser, IT project manager at North Bristol NHS Trust. "We selected Spok's solution because it enables operators to handle rising call volumes while providing high-quality service to internal and external callers."
The hospital is also working with Spok on a system that would use the hospital's on-call schedule to help call center personnel always contact the correct clinician.
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