System sluggishness is the single greatest source of frustration for healthcare providers when dealing with technology, according to a survey conducted by JDL HealthTech.
Survey respondents said system slow-downs occur too often. The result is severely limited productivity for medical offices, private practices and even hospitals, according to the report.
JDL HealthTech fielded the survey to a community of more than 10,000 healthcare providers in the Southeast. More than 80 percent of respondents were physicians, owners and presidents of healthcare organizations ranging from three to more than 400 employees.
Numerous factors can cause systems to run slowly, with the most common being viruses and malware, bandwidth-hogging applications and overloaded hard drives.
After system sluggishness, respondents said other common pain points include software malfunctions, programs and applications that aren't user-friendly, and systems that don't integrate well — especially EMRs and practice management systems.