Despite the perception that physicians and hospital administrators usually butt heads, the 2016 Cejka Search Healthcare Perspectives study found the two categories of healthcare workers have close alignment on both the highest and lowest priorities for care delivery in a post-reform environment.
The study, which includes responses from 1,621 practicing physicians and healthcare administrators, found effective patient communication and collaboration was the top priority for both groups.
"Effective patient communication" was defined in the survey as "explaining medical information, such as care plans, medications and patient responsibilities, in a way that patients understand and improves patient compliance." Strong collaboration with advanced practitioners and other providers was included in the top three priorities for both physicians and administrators.
Here are the top 10 healthcare delivery priorities for administrators, according to the report.
No. 1 — Effective patient communication: 98.25 percent indicated this was the highest or a high priority
No. 2 — Customer service orientation: 94.11 percent
No. 3 — Collaborates well with advanced practitioners and other providers: 93.62 percent
No. 4 — Achieving quality outcome goals set by facility: 91.49 percent
No. 5 — Viewed as partner in patient's wellness: 87.32 percent
No. 6 — Willing to accept opinion from colleagues and other clinicians: 85.07 percent
No. 7 — Effective change agent: 84.06 percent
No. 8 — Embracing technology for more efficient practice of medicine: 78.29 percent
No. 9 — Working knowledge of insurance requirements: 56 percent
No. 10 — Ability to negotiate with health plans to cover procedures believed to be in the best interest of patients: 51 percent
Here are the top 10 healthcare delivery priorities for practicing physicians, according to the report.
No. 1 — Effective patient communication: 98.79
No. 2 — Collaborates well with advanced practitioners and other providers: 92.61 percent
No. 3 — Viewed as partner in patient's wellness: 90.80 percent
No. 4 — Willing to accept opinion from colleagues and other clinicians: 89.30 percent
No. 5 — Customer service orientation: 81.99 percent
No. 6 — Effective change agent: 74.51 percent
No. 7 — Achieving quality outcome goals set by facility: 71.83 percent
No. 8 — Embracing technology for more efficient practice of medicine: 70.07 percent
No. 9 — Ability to negotiate with health plans to cover procedures believed to be in the best interest of patients: 57.17 percent
No. 10 — Working knowledge of insurance requirements: 51.10 percent