Culture. Productivity. Strategy. Execution. These ideas will never go out of style for hospital and health system leaders.
The following leadership articles were published by Becker's Hospital Review in the last week.
1. This company banned email and increased productivity, profitability
Email is often regarded as both a blessing and a curse. While its instantaneous relaying of messages makes it an effective communication system, most working people who use email hate the endless tasks of sorting through, reading and responding to emails.
2. Warren Buffett says every organization must do this one thing
If an organization merely tries to satisfy its customers, it will fall prey to the clutches of mediocrity. Instead, all companies should strive to "delight" their customers, according to Berkshire Hathaway Chairman and CEO Warren Buffett, Fortune reported.
3. Can a CEO be too nice?
Being kind, compassionate and supportive are important traits for a CEO, as the job entails working with tens to potentially thousands of people. But sometimes, a leader's desire to be nice can get in the way of his or her responsibilities as the head of an organization, and can even lead to dysfunction, according to the Harvard Business Review.
4. 2-way communication, the challenge of nurse retention and more: Q&A with Cleveland Clinic's CNO
With three Magnet-designated hospitals as well as other well-noted areas of excellence, Cleveland Clinic is one of the premier healthcare systems for nursing in the country. At the helm of the system's nursing program is Executive Chief Nursing Officer Kelly Hancock, DNP, RN.
5. 6 thoughts from MidMichigan Health CEO Dr. Diane Postler-Slattery
As hospital systems navigate the turbulent waters of the post-reform era of healthcare, leaders are tasked with maintaining a culture of positivity, engagement and collaboration among their workforce while also ensuring quality and financial success. Diane Postler-Slattery, PhD, who has served as president and CEO of Midland-based MidMichigan Health since 2013, has emphasized the importance of addressing physician burnout and employee engagement since entering her role.
6. Do direct-to-consumer drug ads undermine efforts to cultivate 'thrifty' healthcare consumers?
Critics have been railing against direct-to-consumer ads for prescription drugs since the 1990s. Opponents of the ads, many of whom are medical providers, argue they contribute to unnecessary anxiety and self-diagnosis among patients, inflate demand for expensive brand name drugs that may not be medically necessary and contribute to a culture of over-utilization.
7. Why don't more CEOs endorse presidential candidates?
Presidential candidates receive plenty of support from various individuals, organizations and companies. But why don't many CEOs openly support the presidential frontrunners? It's because it's too risky, according to The Washington Post.
8. It's time for hospital executives to pay attention to social media
When the CIO of a large health system said during a healthcare conference he didn't care that patients complained of certain banalities on Twitter, such as hospital food or parking at the health system's facilities, he elicited surprise, confusion and disappointment among listeners. Furthermore, this CIO's dismissive attitude about patient complaints on social media presents a sorely missed opportunity.