Healthcare research firm KLAS has released its latest report on patient portal adoption, identifying Epic, athenahealth and Medfusion as vendors that most effectively help their customers drive patient portal adoption.
Customers of these three vendors report at least 20 percent of their patients have accessed their patient portals, far surpassing the current meaningful use requirement of having 5 percent of patients accessing the portals, according to KLAS.
"Value-based care is forcing patients and portals to evolve from being merely tools for reactive regulatory compliance to becoming valuable instruments that allow patients to proactively engage in their own care," said Coray Tate, author of the KLAS report. "Providers report that vendor guidance and functionality that patients find useful, such as billing and self-scheduling, are the most effective ways to encourage portal adoption among patients."
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