Healthcare IT News has released its 2015 survey results focused on user opinions of EHR vendors.
Nearly 400 people actively engaged in the management or use of an EHR responded to the survey. Here are 18 thoughts on 9 top EHR vendors.
Allscripts
• Survey respondents expressed satisfaction with the stability of Allscripts' EHR and its ability to be customized.
• On the flip side, the Allscripts' EHR was criticized for slow technical support response times.
Cerner
• Cerner was given high praise for being customizable, according to the report. The system's ease of use and interoperability were also noted.
• Complaints included "too many clicks" and being "not very intuitive," according to the report.
eClinicalWorks
• Survey respondents were pleased with the system's ease of use and workflow tools.
• Criticism of eClinicalWorks focused on technical support and lack of ability to "customize on the fly," according to the report.
Epic
• The majority of survey respondents praised Epic for access to support. Many respondents also indicated the company has a high level of flexibility.
• Respondents did express a wish for a more "modern interface" and increased operability, according to the report.
GE Healthcare
• Survey respondents were satisfied with GE Healthcare's Centricity Enterprise's ease of use and interface.
• Survey respondents criticized the vendor for rapidly withdrawing support within the past year, according to the report.
McKesson
• McKesson was complimented on ease of use and reliability. Integration of financial systems was also praised.
• A number of survey respondents expressed concerns over interoperability issues.
MEDITECH
• MEDITECH was praised for customizability, ease of use and simple troubleshooting.
• Several respondents complained about MEDITECH's interface.
NextGen
• NextGen was praised for its flexibility and its focus on meeting regulatory requirements.
• Complaints included "not good for certain surgical specialties" and "too many clicks," according to the report.
Siemens
• Acquired by Cerner a year ago, Siemens systems are still in use, according to the report. Praise focused on the system's cost.
• Survey respondents criticized day-to-day use.