Everyone is talking about Epic. Peer60 and HIStalk pulled anonymous thoughts from CIOs, CEOs, CMOs and more on the company and its EHR for the "Epic: The Cold Hard Facts" report.
Here are 11 healthcare executive quotes on various aspects of the company and its product.
Overall user experience
1. "Epic is by far the best vendor I have ever worked with. They are very upfront with their customers and embrace their issues." – CEO
2. "Epic has great potential, but the cost, time and effort for implementation is extremely challenging." – Vice president of medical affairs
3. "There is no perfect EHR system out there. As one consultant told us, Epic is the cream of the crap." – CFO
Price
4. "Epic EHR adversely affected our integrated cardiovascular physicians (40 plus MDs) by making their ambulatory clinical workflow much worse as compared to their previous EHR (NextGen). Epic has increased our operating cost when we had to ability to absorb that cost." – CEO
5. "It is an expensive product, but has been worth the investment. I would make the investment again and frequently encourage other CEOs who are considering EHR options to strongly consider Epic." – CEO
Patient safety
6. "Epic is not a quality system. It needs a vigorous overhaul for safety assurance." – CMO
7. "Most cases where patient harm occurs and the EMR is blamed are related to flawed or outdated clinical practices and/or human error." – CIO
Clinician opinion
8. "Many workflow items are slower with Epic due to the number of clicks required to get something done." – CMO
9. "Physicians absolutely hate it because it is not user-friendly. Same for most of nursing. We have learned to adjust." – CNO
Interoperability
10. "Much is read about Epic's difficulty with interoperability. However, name one other platform more able to exchange patient data than Epic." – CIO
11. "It's the Epic way or the highway. They manage your, not the other way around." – CIO