As payment reform continues to reshape the healthcare industry, health systems face increasing demands on quality, higher care costs and complexities in the revenue cycle.
Kforce, a Chicago-based professional staffing services firm, analyzed the trends that have triggered revenue cycle management job growth over the past year.
Rapid changes in service, quality and efficiency have caused hospitals to renew their focus on improved financial management and streamlined workflows. Below are three major trends that have driven RCM positions across healthcare:
Patient access representatives. The healthcare industry has increased its focus on patient satisfaction and patient customer service. New patient portals, scheduling and registration systems and greater business volume from newly enrolled patients has created a demand for care representatives who can provide access and registration information.
Customer service/self pay. As patients face greater financial responsibility in medical payments, care organizations need more self-pay representatives to manage higher call volumes and escalated calls.
Government billers and collectors. Organizations need professionals well-versed in niche government billing roles to navigate changing regulations, Medicare reimbursement plans and correcting claim rejections, resubmissions, denials and overpayments.
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