Minneapolis-based University of Minnesota Health — a collaboration between Fairview-based University of Minnesota Physicians and the University of Minnesota Medical Center — and CannonDesign have announced the opening of the University of Minnesota Health Clinics and Surgery Center.
CannonDesign is an integrated global design firm with clients in healthcare, education, corporate and government markets.
The outpatient center is a destination ambulatory care center designed to enhance an inter-professional care delivery model and provide a new type of patient experience that improves care delivery models, patient flow and turnaround of outpatient procedures.
Located in Minneapolis, the five-story, 342,000-square-foot outpatient center is uniquely designed with ideas drawn from other consumer industries, including retail and air travel, to orchestrate a patient experience that promotes personalization, convenience and the elimination of touchpoints. The facility also allows University of Minnesota Health to accommodate twice as many patients as it could with its previous facility with fewer exam rooms.
Here are some standout features of the Clinics and Surgery Center.
- Inspired by retail design and specifically Apple stores, the Clinics and Surgery Center does not have formal check-in or check-out areas. Instead, patients are greeted by a staff member with a mobile device capable of checking them in, filling out health forms, finding their exam room and scheduling future visits.
- Modeled after the check-in procedures for airlines, University of Minnesota Health 's new facility offers patients technologically advanced check-in solutions they can use from home to eliminate the need for a formal check-in process.
- University of Minnesota Health also leveraged contemporary workplace strategies in the redesign. In lieu of space allocated to private offices that tend to be empty up to 90 percent of the time, the new facility features touchdown spaces and enclosed offices — all of which can be reserved for pieces of time, but are not designated for one individual. This allows underutilized space to be reallocated toward collaborative and social staff areas that take advantage of abundant daylight and views of the campus.