Ever heard the phrase, "You’re only as strong as your weakest link?" Taken literally, that’s the amount of physical force you need to break a metal chain; and you're not likely doing that at work every day. Metaphorically, it could translate to your entire revenue cycle – and how strong (effective) you’re able to make it.
Like most service-based functions in an organization, revenue cycle management relies on people. And each of these people and their respective roles – from the person who receives claims data, to the collector who keeps their eye on obtaining payment – matter as much as all the others. Building and maintaining a healthy revenue cycle requires a team effort from start to finish. And there’s no "I" in team (or in revenue cycle management, for that matter), so finding the right mix of personalities and potential is vital.
So, how do you build the best revenue cycle management team possible? Here are three steps:
1) Choose the Right People
2) Hold Your People Accountable
3) Measure the Results
To read about these steps and how to implement them, click here.
[Editor's Note: This article originally appeared on SourceMed's blog.]