Consumers are always looking for convenience. Offer as many options as possible when it comes to patient interaction and payment.
Craig Hodges, CEO of CarePayment: Give patients convenient choices for ways to interact with their providers and capture those preferences. First, update intake documents to include requests for email addresses, communication preferences and consent. Then, capture this information up-front. If a patient's express consent for these practices can be gathered during the admission process, then practices such as autodialing or texting cell phones would be compliant with the Telephone Consumer Protection Act regulations throughout the revenue cycle.
If you would like to share your RCM best practices, please email Carrie Pallardy at cpallardy@beckershealthcare.com to be featured in the "RCM tip of the day" series.