Patient satisfaction is a key focus for hospitals and health systems, as it is considered one of the top indicators of the quality of an organization. And in today's healthcare environment, revenue cycle management and patient satisfaction are closely intertwined.
Jon Neikirk. assistant vice president of revenue cycle for Milwaukee-based Froedtert & the Medical College of Wisconsin: My advice would be to focus on the patient experience, and make it the driving force behind projects you take on. Price transparency is our biggest one lately. The healthcare industry needs to move this topic to the front of conversations with patients. Let them know what to expect in a way that's meaningful to them. We recently started giving patients out-of-pocket cost estimates. I also would recommend keeping an eye on self-service technology — apps that let patients self-schedule and do other things. It's the way things are going in the future.
To learn more about how revenue cycle management and patient satisfaction are connected, access this story from Becker's Hospital Review.
If you would like to share your RCM best practices, please email Kelly Gooch at kgooch@beckershealthcare.com to be featured in the "RCM tip of the day" series.
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