Epic already has generative artificial intelligence built into its EHR to draft patient portal messages, write nurse handoffs, and create patient summaries — and the company says it has more than 60 additional use cases in development.
"Generative AI lets your teams get through everyday repetitive tasks and spend more time on things that bring them meaning. And saving a little time here and there — that really adds up," Epic said in an Oct. 13 video. "This isn't science fiction. These features are already in use at health systems around the world."
The EHR currently employs large language models such as GPT-4 to generate personalized responses to patient portal messages, gather events from previous nursing shifts to draft handoff summaries, and write what's happened to a patient since the last visit with links to details in the chart, Epic said.
The other projects in development include denial and appeal letters, radiology follow-ups, a billing chatbot, a coding assistant, clinical documentation integrity queries and suggestions, a level-of-service calculator, a phenotype assistant, a clinical trial chatbot and matching, ambient suggestions, chart abstraction, emergency department discharges, research summaries, and a generative AI sandbox, according to the video.